FAQ

Categories

What is the turnaround time to receive my images?
29th September 2023
Photo shoot orders will be delivered within 48 hours, Monday - Saturday.Delivery will be available anytime up to 7:00 PM.Please be advised that any shoots taken on Saturday will be available on Monday. 3D / 2D orders will be available within 48
Neighborhood Shots - Homevisit
15th September 2023
Amenities Shoot HomeVisit
15th September 2023
What is the Social Media Package?
13th December 2022
The Social Media Package contains 3 dynamic products tailored for enhancing your Facebook and Instagram presence. The social media package is the perfect product for marketing your listing on social media. The package includes 3 products designed to
How do I view my invoice?
29th November 2022
All the photo delivery emails contain a link to your invoice for that order. You can also find your invoices in your account at www.app.homevisit.com > My Orders > click on order > view invoice.
How to I create an order?
29th November 2022
As soon as the payment and confirmation are done, you will receive a confirmation by email within you will have the invoice in PDF and an invitation to add the appointment to your Google calendar. You will also have an indication of how to prepare th
How do I pay an invoice?
29th November 2022
Welcome on your client panel! 1. Click "MY INVOICES" menu 2ook for invoices with status "Pending payment" and click on the 3 dots to open the menu and click "Payment" 3. Click on "Make a payment" 4. Choose your Payment Method - Add credit
Prime Billing FAQs
25th November 2022
Prime members are billed monthly automatically using the credit card securely saved in their account. How do I pay for Prime? When registering for Prime you will be required to save a credit card to your account. This information is NOT saved
Prime Product: Flyers
25th November 2022
Your Prime membership automatically adds a flier to each of your photography orders. Members of Prime automatically receive exclusive Prime products with every photo shoot order. The Prime products include 3D Tours, 2D Floor Plans,&nb
Prime - 3D Tours
25th November 2022
Your Prime membership automatically adds a 3D Tour to each of your photography orders. Members of Prime automatically receive exclusive Prime products with every photo shoot order. The Prime products include 3D Tours, 2D Floor Plans,&
What is Prime?
25th November 2022
Prime is monthly membership program that gives clients exclusive access to Prime products. Prime is a monthly membership program that helps customers supercharge listings with exclusive, powerful marketing tools. Members of Prime pay a monthly fee,
How to login?
25th November 2022
Welcome to your client account! Type your email address (the same one that you received an email from us) Enter your password You don't know it? - Click on "Forgot your password" Check your mailbox to reset/configure your passwo
Prime - Single Property Websites
24th November 2022
Prime - Single Property Websites Your Prime membership automatically adds a Single Property Website to each of your photography orders. Members of PRIME automatically receive exclusive Prime products with every photo shoot order. The Prime pro
Prime - Single Property Website Statistics
24th November 2022
Change statistics email frequency easily. With Prime, you will automatically receive emails with useful statistics from your SPW. By default, these are sent out on a weekly basis. However, you have a choice! Just reach out to customer service (serv
Prime - 2D Floor Plans
24th November 2022
Your Prime membership automatically adds a 2D floor plan to each of your photography orders. Members of Prime automatically receive exclusive Prime products with every photo shoot order. The Prime products include 3D Tours, 2D Floor P
Prime - What is UiMeet3D?
24th November 2022
Your Prime membership automatically adds the interactive UiMeet3D feature to your 3D Tours with each of your photography orders. Members of Prime automatically receive exclusive Prime products with every photo shoot order. The Prime products in
How to Use the Prime UiMeet3D
24th November 2022
Learn how to use our innovative UiMeet3D technology to enable real-time video conferencing within your 3D tour! UiMeet3D is a revolutionary technology that allows Realtors to meet with their clients in real-time within their 3D tours.  Using y
How to Use the Prime 3D tour
24th November 2022
Learn how to navigate the Prime 3D Tour The 3D Tour (which is a part of the Prime package), is an incredible tool for marketing your listing. Through our 3D technology, buyers are able to virtually tour every inch of a listing without ever stepping
Prime FAQs
24th November 2022
Prime is a monthly membership program that gives clients exclusive access to Prime products, here some FAQs. Below you will find a list of our most commonly asked questions about Prime. Ordering FAQs: Will ordering through homevisit.com be differe

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